Policy

GENERAL POLICY

Welcome to Under Heaven! We are committed to providing high-quality, made-to-order apparel with a unique and bold aesthetic. Our policies are designed to ensure a smooth and trustworthy shopping experience. By placing an order with us, you agree to the following terms:

1. Customer Trust & Transparency

• Every item is made-to-order, ensuring quality and minimizing waste.

• Secure payment processing with trusted providers to protect your information.

• Clear product descriptions and accurate sizing guides to help you shop confidently.

• Dedicated customer support to address any questions or concerns.

• Special case resolutions available for unique circumstances – reach out to us if you need assistance.

2. Processing & Shipping

• Orders are typically processed within 3-7 business days before shipment.

• Shipping times vary depending on location; estimated delivery details will be provided at checkout.

• Tracking information will be sent via email once your order has shipped.

3. No Return Policy (Case-by-Case Exceptions)

• As each item is made-to-order, we do not accept returns.

• If you receive a defective or incorrect item, please contact us within 7 days of delivery for a resolution.

• In special cases, we may offer replacements or store credit at our discretion.

• All inquiries regarding returns or exchanges can be sent to our customer service team at fun.bun.superstore@gmail.com.

4. Order Modifications & Cancellations

• Orders can only be modified or canceled within 24 hours of purchase.

• Once production begins, changes cannot be made.

5. Customer Support

• Our team is here to assist you! Reach out to us at fun.bun.superstore@gmail.com with any concerns or special requests.

• Response time is typically within 24-48 hours.